15 strategies for retaining (or transitioning) clients when budget constraints arise

Jun 12, 2024

Imagine that a client tells you, “We love your team and service, but we can’t afford to keep working with you.” It’s a gut-wrenching feeling to know your company is providing quality service that is making clients happy but finances have gotten in the way.

Is there an appropriate response to try and keep them? Whether you’re facing this issue now or want to be prepared for the future, Business Journals Leadership Trust members discuss what to do when satisfied clients cite budget concerns.

Here are the insights from Mark D’Agostino

2. Emphasize that a lower-budget company will provide lower results.

If they said they couldn’t afford our company, I’d say, “I can refer you to try a low-budget, low-results company. And when you are ready again and want to get better results, then come back to us.”

Mark D’Agostino, ConnectedHR


The Business Journals Leadership Trust
By Mark D’Agostino, President at ConnectedHR
Mark D’Agostino founded ConnectedHR in 2014 and currently serves as President.

Click here to read the original article in the Business Journals.

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